The customer comms team exists to give users the info they need to be successful with PostHog, and to deliver that information in a way which sparks joy.
That means we cover a wide mix of things, including customer support, announcements, press, and other product marketing tasks.
We also lead the PostHog for Startups and Y Combinator programs, and generally take point on anything requiring customer-facing communication.
As a team we value being hands-on, putting human needs above internal processes, and treating support as a product.
Check out our team page for more info.