Self-hosted open-source deployment is MIT licensed and provided without a guarantee.
See the disclaimer for more information.
Support for open-source deployments of PostHog
PostHog at production scale is a data-intensive application with a complex system architecture.
Frequently, errors with self-hosted PostHog are due to incorrect configurations or management.
Unfortunately, as a small team, we don't have the bandwidth for troubleshooting instance-specific issues for open-source users of PostHog. However, if you identify an issue with the open-source deployment for PostHog please create a GitHub issue on the repo including the steps to reproduce, open a Pull Request to fix it, or visit the documentation.
The troubleshooting guide and runbooks will likely be useful. If none of the above works, you may want to consider migrating from the self-hosted PostHog to PostHog Cloud (which has a generous free tier).